redmi Casino & Sportsbook Data Care

This page describes what we collect when you use redmi and how we keep that data protected. Our privacy approach reflects our commitment to transparency: we collect only what we need to operate your account, process your payments through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and comply with local law.

We at redmi understand that your personal information is sensitive. When you create an account, deposit funds, or withdraw winnings, you trust us with details that matter. Our policy sets out exactly what we collect, who can access it, and how long we keep it. We do not sell your data to third parties, and we do not use it for marketing beyond your redmi account.

Our servers may sit outside your jurisdiction, but we apply the same data-protection standards regardless of location. If you have questions about how we handle your information, our support team is available during business hours to explain our practices in detail.

What We Collect on redmi

When you open a redmi account, we collect your name, email address, phone number, and date of birth. We also collect your residential address to verify your location and confirm that you are accessing redmi from a supported jurisdiction. This verification is mandatory—we cannot process your account without it.

For deposits and withdrawals, we collect payment details linked to your chosen method: DANA account identifier, e-wallet phone number, mobile banking credentials, local payment login, online payment reference, e-wallet code, or bank account details for mobile banking, local payment, online payment, and e-wallet transfers. We do not store full card numbers or banking passwords; we store only the reference data needed to route your transaction.

We collect gameplay data: which games you play, when you play, your session duration, and your account balance. We do not collect keystroke logs, screen recordings, or any biometric data. We also collect your IP address and device type to detect fraud and ensure account security.

Note: We collect this data only to operate your redmi account, process payments, and comply with local regulations. We do not use it to profile you or sell it to advertisers.

Identity Verification on redmi

Before your first deposit, we require identity verification. We ask you to upload a government-issued ID—passport, national ID card, or driver's license—and proof of address such as a utility bill or bank statement. We may also ask for a selfie to confirm the ID matches you. This process protects both you and redmi by preventing fraud and money laundering.

We store your identity documents securely and delete them after verification is complete, unless local law requires us to retain them longer. If verification fails, we explain why and give you the chance to resubmit. Our support team handles all verification requests during business hours.

Our redmi Data Protection Practices

We encrypt all data in transit using industry-standard TLS protocols. Data at rest on our servers is encrypted using AES-256. We limit access to your personal information to redmi staff who need it to process your account, handle support requests, or comply with legal obligations. Our team signs confidentiality agreements and receives training on data protection.

We retain your account data for as long as your redmi account is active. If you close your account, we retain transaction records for the period required by local law—typically several years—to support dispute resolution and regulatory compliance. We delete other personal data within a reasonable timeframe after account closure, unless legal obligations require longer retention.

Third-party processors: We share payment data with DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet only to process your transactions. We do not share gameplay data with payment providers.
Legal requests: We may disclose your data if required by court order or law enforcement in your jurisdiction. We notify you of such requests unless legally prohibited from doing so.
Cookies and tracking: We use cookies to keep you logged into redmi and to remember your preferences. We do not use cookies to track you across other websites.
Your rights: You can request access to your data, correct inaccuracies, or request deletion subject to legal retention requirements. Contact our support team to exercise these rights.

Jurisdiction and Data Transfers

Our redmi servers operate in multiple regions. Your data may be transferred to and stored in jurisdictions outside Indonesia. We apply consistent data-protection standards across all locations. If you are accessing redmi from Jakarta, Surabaya, Bandung, Medan, or Semarang, your data may be processed in any of these regions or internationally, depending on our operational needs.

By creating a redmi account, you consent to this international data transfer. If you do not consent, you cannot use our platform. We remain responsible for your data regardless of where it is stored.

Contact and Updates

If you have questions about our privacy practices, contact our support team during business hours. We may update this policy to reflect changes in our operations or legal requirements. We will notify you of material changes by email or by posting a notice on redmi. Your continued use of our platform after such notice constitutes acceptance of the updated policy.

Our commitment to protecting your data is central to how we operate redmi. We take your privacy seriously and remain transparent about our practices. If you believe we have mishandled your information, you can escalate your concern to our support team for investigation.